Frequently Asked Questions
Everything you need to know about shopping with Red Dress.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Each product page features a detailed size guide. Since we curate pieces from various designers, we also include specific 'Fit Notes' to let you know if an item runs true to size, small, or oversized.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within 30 minutes of placing your order to request any changes.